Return & Refund Policy

At Rootvique, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused, unworn, and in its original condition.

  • The item is returned in its original packaging.

  • Proof of purchase (order number or receipt) is provided.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom-made products

  • Perishable goods

  • Products that have been used, damaged by the customer, or are missing original packaging

  • Certain personal care, beauty, or hygiene products once opened (where applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the item

  • Photos of the packaging

We will review your request and arrange a replacement, refund, or other appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Return Shipping

  • If the return is due to a defective, damaged, or incorrect item, Rootvique will cover the return shipping costs.

  • For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping costs.

Shipping charges paid on the original order are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us.

Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled. You may request a return after receiving the order, subject to this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: rootviquehelp@gmail.com

Thank you for choosing Rootvique. We appreciate your trust and are committed to providing you with a great shopping experience.