Shipping Policy

Welcome to Rootvique! We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are not processed or shipped on weekends or public holidays.

  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom: 5–10 business days

  • Australia & New Zealand: 7–14 business days

  • Europe: 7–14 business days

  • Other International Locations: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Rootvique may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, please contact us immediately. We cannot guarantee changes once an order has been processed.

Lost or Delayed Packages

While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your package appears lost or has not arrived within the expected timeframe, please contact us and we will assist you in working with the shipping carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged product and packaging. We will review your request and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: rootviquehelp@gmail.com

Thank you for shopping with Rootvique. We appreciate your trust and look forward to serving you.